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Insights

Will Avaya Make It? What Should I Do With My Phones and PBX?

It’s official, Avaya has officially filed for bankruptcy so it could restructure.  Avaya was a fantastic company and it’s contact center system for taking customer service calls has been best in class for years.  Avaya was originally the division of AT&T called... read more

Japan’s Biggest Weakness – The Menu Mindset

Japan is a fantastic country. Great food, wonderful people, and a very safe society despite the fact that Japan is not exactly a perfect country with nothing but good people.  The difference with Japan is the number of bad people is so much smaller than other... read more