Dear Partner,
Thank you for the opportunity to serve you over the years. We are
celebrating 13 years of service this year at AINEO.
We have been busy expanding our cloud services, studying and getting
certified on more IT products you use, and expanding our team so that you
will have more people to seamless support you.
We have implemented a new system for tracking requests and issues and have
been testing if for a couple months. From 1 November, we plan to initiate
this service to support your business.
When you send an email to support you will begin to receive a
ticket assignment for your issue. This will allow you to track any request
you have as well as be able to interact with the IT team.
You can directly reply to the email sent from out system, as same as before.
Should you prefer this way, please do not change the title of the email.
We recommend you to create a free account at AINEO Secure Hosting:
https://www.aineosecurehosting.com/whmcs/register.php?language=English.
Once registered, you will be able to track all the tickets you opened.
We have found that email can become somewhat overwhelming for some people,
therefore we are excited that this system will make your job even easier.
Please let us know if you have any questions regarding the system.
Sincerely,
AINEO Support Team
AINEO Net Support
AINEO Networks (Tokyo)