Cloud PBX services have become a natural part of infrastructure. With the biggest and most obvious trait of this service being that it does’t use the old PBX system, business related questions such as: “how does my business change by using cloud PBX?”, or “how does it accelerate?”, becomes more important.
Here’s a few examples why. You want to use one shared address book for your company, kind of like a call center. You want to have a shared CRM. You want a pop up notification telling you when a call comes in from a exterior line. Although it sometimes is not so easy, by using cloud PBX, connecting specialized data or logs and exterior services become much more operational.
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