In Japan, we are all very accustomed to working as a group. Pulling together after the devastation of World War II was what helped our grandparents overcome the financial disaster and become the second largest economy in the world.
Since that time and before companies and organizations have had phone numbers for the company, and phone numbers for divisions. If you were a manager or just lucky, you would get your own direct line. However, if no one was in the office, your line would just ring and ring… we had no concept of voicemail.
With the massive move towards mobility, many companies continue the same thing. Main phone numbers for their company, main fax numbers, and numbers for the various divisions and departments in their facilities around Japan. However, this is not the most efficient way to run your business. Here are 3reasons why you should give your team direct lines.
- Cut back the need of a sales or office assistant answering the inbound calls
- Give your players a direct line that can give your customers better access to them
- Get a better response with fewer errors when you team is talking directly to your clients.
However, the benefits of having a direct line don’t stop there. If you’re using CIRCLE Cloud Communications, you can continue to use your existing landlines (in most cases). If you run your phone and communications, you can make your business life easier and your team even more productive. With direct lines for your players from CIRCLE you get
- A Smartphone app with phone, chat, and video that keeps all your team in sync
- Players can take and make phone calls from their direct lines from anywhere in Japan
- You can hold, transfer, and conference with your players in and outside of the office via deskphones as well as the optional softphone (please note conferencing from CIRCLE’s mobile app is coming soon but you can do it with Softphone and Deskphones).
- Track how active you or your team is with CIRCLE Call Reporting. You can know things such as, how many calls were received/made, the average talk time, number of missed calls, and many other useful information for taking better care of your clients.
- CIRCLE Voice Recording is also another optional service that allows you to record all of your phone calls to the CIRCLE Comms Cloud and listen later via your browser for verifying details or even training your co-workers.
- Direct lines give your players a sense of being a part of the team as even if they are outside of the office, the are an extension call away that is totally free between your players as well as other smart companies using CIRCLE around Japan and the region.
If you are looking to bring your team to the next level of empowerment, you will have some very happy players. Contact at CIRCLE if you would like put your team on Japan’s fastest growing cloud-based phone service.