Microsoft Teams has become the leader for chat and video conferencing in the big corporations. Of course there are other players in the market offering similar services, but the sheer volume of Microsoft Teams users is estimated to be at 320M users world wide. Of course, besides teams we have Zoom and Webex out there as well. We highly recommend Compass for chat and video . This is what we use locally. We see Zoom suffering incredibly with sales volumes losses due to the overall move for companies to Microsoft’s Teams. Teams is not the best, but it has certainly become the standard.
Operator Connect
If you are looking to connect your local phone numbers to Microsoft Teams, there are challenges. Teams is designed for the individual user license, while many companies operate with teams of people in sales, marketing, general affairs and other areas. The good news is you do not have to lose all your organizations features in communicating with your customers and employees. In Japan, you can use CIRCLE’s Operator Connect to interactive with people with your existing phone numbers pretty much in any region of Japan.
With Microsoft Operator Connect from CIRCLE, you can use your Microsoft Teams Apps on your iPhone or Android device, as well as your Windows or Apple Computer to make and take calls. Even better yet, with CIRCLE you can have the robust contact center features (that Teams is missing) to service your clients, support your technical staff, and operate from anywhere in the world. Need other features? Besides the great teams integrations, you can leverage
CVR (CIRCLE Voice Recording)- Record all your players interactions for training or compliance.
CCR (CIRCLE Call Reporting)- Track your teams productivity to know when to increase or decrease your people on shift and even make them more productive
CGC (CIRCLE Global Calling)- Add a phone contact in the US, Australia, Singapore, Korea.. pretty much around the world with CGC
CIRCLE Hospitality- Hotel or business center hospitality business? Integrate your super CIRCLE organization with Oracle’s Opera or other property management systems to give your customers one simple invoice and keep them smiling.
QuickFAX– Put your clients with faxes into your scope of support. With QuickFAX, you can send and receive fax messages anytime via email or even the QuickFAX browser portal.
With CIRCLE, your Microsoft Teams experience is even better! Contact the partner service team today for advice on how you can take better care of your team of players as well as your important customers.
Call us at +81 3-4520-8639 or contact us here.
Click here for Teams integration details.