If are looking to kill your company phone system (or PBX), it is time to think about moving to the cloud. You want to consider a cloud PBX or UCaaS (otherwise known as cloud communications as a service… a software as a service or SaaS service offering).
Japan has been relatively slow in moving to the cloud due to the fact that the nation has many manufacturers of telecom equipment over the years (NEC, Fujitsu, Panasonic, Oki, Hitachi, Iwatsu.. and several smaller players).
However, much like the rest of the world, phone systems are going the way of the dinosaur. The PBX is going extinct because the internet is so reliable, and brands do not want to make hardware as much. Smart companies are putting their services into the cloud because it does three things-
• Makes an organization less dependent on hardware in an office
• Cuts costs of paying for lines from traditional carriers (such as NTT, Softbank, KDDI) and maintenance fees from suppliers
• Gives flexibility to use desk phones and/or mobile apps… hopefully on Android or iPhone iOS
This is where the difference comes in. Most of Japan’s cloud PBX services are cobbled together on open-source systems with features that are not consistent, and security that is much harder to implement for systems running on an open network. This is where great apps come in.
Japan’s Best Mobile Application for Cloud PBX
Due to the masses of cloud PBX companies using open source (or freeware) systems, most companies end of using the same applications that have just been rebranded.
Your call history does not always sync, chat or video may or may not be integrated, and contact center features cannot compare for a company that is keen to provide the best services for their customers. Omni-channel is no longer a nice feature, taking phone calls, chats, and messages is becoming an essential part of caring for your clients.
CIRCLE Cloud Communications is truly the best application available in Japan for wise business leaders.
If you have used the rebranded applications that most companies use, you will see that besides being the clearest sounding service available, CIRCLE gives you an abundance of features that helps your team to sync better. Although numerous, some of the features that CIRCLE’s mobile first platform that CIRCLE users consistently mention are
・Mobile first platform that synchronizes all your data on app, softphone (Mac or PC), or hardware at your desk
・Customer service can be delivered whether your own your phone at your workstation or sitting at a remote site closing out a client issue
・CIRCLE’s Mobile app integrates with the network-based services such as CVR (CIRCLE Voice Recording), CCR (CIRCLE Call Reporting), and CIRCLE Global Calling to name a few.
If your organization is serious about taking care of your clients, CIRCLE is Japan’s best choice for a secure, multiple site, and highly customizable customer experience.
Send us a chat, email, or even at call at +81 3 4550 6800 and tell us about your business.
Our partner service team would be happy to give you ideas on how to expand your business and take even better care of those valuable customers.
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